Shipping & Returns
Shipping and Return Policies for www.thebtwco.com
First and Foremost:
We want you to be happy with our products! If you have a question or concern about our products, our policies or anything else that’s been on your mind, drop us a line at hello@thebtwco.com or call us at (248) 450-0707. Thank you for being here!!!!
Free Shipping
We offer free “Standard” Express shipping for orders placed on www.thebtwco.com for delivery within the United States on purchases of $40 or higher. Orders typically arrive within 2-3 business days. This offer does not apply to orders shipping outside of the continental United States.
Shipping Rates
For orders under $40, we charge a $5 flat shipping rate for "Standard" Express shipping. All other shipping rates are calculated at checkout based on your order criteria. Orders typically arrive within 2-3 business days. This offer does not apply to orders shipping outside of the continental United States. The BTW Co. ships domestically and internationally by USPS, UPS, FedEx and DHL. Carriers are chosen at our discretion.
Order Processing Times
We will try our best to ship orders placed before noon Eastern Standard Time on the same business day! Standard (non-“Express”) orders may take two business days to ship when we are experiencing heavy shipment volumes, such as during holiday sales periods. You will be notified by email when your order ships, and you will receive a tracking number at that time. The BTW Co. does not ship on weekends or on U.S. holidays.
If your order is urgent or you have special requests regarding your shipment, please let us know at the time you place your order as a special instruction or by email to hello@thebtwco.com. We cannot promise to fulfill every special request, but we will give it our best!
Occasionally we will open orders for items that are pre-production, back-ordered, or otherwise out-of-stock. If this is the case the item will note on its product page that it is not in stock and its estimated arrival date. You will be billed when you order, and your items will ship when the product is in stock.
Express Shipping
www.thebtwco.com offers express shipping within the United States as an option at checkout.
International Orders
The BTW Co. accepts orders from many countries. International shipping rates are based on weight and destination and are calculated at checkout based on your order criteria. Please note that The BTW Co. cannot be familiar with the laws and cosmetics importation requirements in every country, and therefore it is your responsibility to make sure that you can import our products if you place an order on our site. The BTW Co. is not responsible for any customs duties, tariffs, importation fees, VAT or other fees related to importing your shipment. If these fees apply, you will be notified by your shipping carrier or customs authority upon the arrival of your order.
Damaged Items
Please inspect your shipment for any damage that may have occurred during shipping. It is normal for the shipping carton to show wear, but if damage occurred to the products that you ordered, please contact The BTW Co. at hello@thebtwco.com and we will be happy to assist you.
Refunds, Warranties and Cancellations
The BTW Co. wants you to be happy with our products! If you wish to return an item, please send it back to us within 30 days of your purchase for a full refund of product costs. Shipping costs cannot be refunded. Products purchased on www.thebtwco.com may be returned for a full refund. Items purchased through other sites or retail stores must be returned to the purchase location or according to the policy of the retailer.
Refunds will be returned based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will credit the card originally used to make your purchase.
Please note that gift cards, membership fees, product samples, and individual items purchased as part of a set cannot be returned or refunded.
Send Returns to:
The By The Way Company
675 E. Big Beaver, Ste 211
Troy, MI 48083
Return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling). At this time we do not offer free returns or product exchanges. We expressly disclaim all warranties to the maximum extent permitted by law. Regretfully, we are not able to change or cancel an order once it has been submitted.